Storage, Use By Date, Medical Warnings & Terms


Storage & Use By | Medical Warning | Returns Policy | Privacy Policy | Site Terms


Below you will find our various details in regards to storage, use by / best before dates, medical warnings, and our various policies in regards to Returns, Privacy and the use of this store.




Storage and Use By

Tea has a very long life shelf.  Does it go off or out of date?  Technically, yes.  Soulful Organics don’t have a Use By Date, but we do have a Best Before Date.  We recommend storing you Soulful Organics tea in an airtight container, away from direct sunlight to retain its flavour and colouring.




Medical Warning

Some herbs and spices are known to react with medication and are not recommended during pregnancy. If unsure, please consult your doctor before drinking teas. Soulful Organics do not accept any responsibility for any health issues or allergic reactions incurred as a result of drinking our tea.




Returns Policy

Please choose carefully. We do not refund if you simply change your mind or make the wrong decision. Returns are considered on a case to case basis. We do not do “cash” refund. But you may exchange or a credit note can be given. You will need to contact us within 7 days of receipt before returning any goods so we can come to an agreement. When an agreement is reached all returned goods MUST be returned within 28 days of purchased receipt date. Goods will need to be in original packaging and unused. It will need to be accompanied with purchase reference (receipt), authority number, reason for replacement, date of purchase, name and address. Cost of agreed returns of goods will be at the purchaser’ expense.




Privacy Policy

Your privacy is one of our main concerns. Your payment details are never handled directly by us, but rather via PayPal, the world’s most trusted online payment system. Your personal details are kept securely and will never be disclosed to third parties.




Site Terms
Any product purchased through this site is through a transaction entered into by good faith by both parties. All products are produced with the utmost of care and hygiene and you can be assured that you are receiving a high quality product that we are sure you will enjoy.